Last Updated: 18 June 2025

1. Introduction

Welcome to Mood Fragrance SA ("Mood SA," "we," "us," or
"our"), operating at moodsa.co.za. We are a South African-based
fragrance company selling our products online through the

Shopify platform.

At Mood Fragrance SA, we are committed to protecting your
personal information and respecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and protect your
personal information in accordance with the Protection of
Personal Information Act,2 2013 (Act No. 4 of 2013) ("POPIA")
and other applicable South African laws.

By visiting our website, using our services, or purchasing our
products, you agree to the terms of this Privacy Policy.

2. The Information We Collect

We collect various types of information from and about you to
provide and improve our services.

2.1. Personal Information (Directly from You):

This is information that can identify you as an individual. We
collect this when you:

 Make a purchase or attempt to make a purchase.

 Create an account with us.

 Subscribe to our newsletter or marketing communications.
 Contact us with inquiries, feedback, or customer service
requests.

 Participate in surveys, contests, or promotions.
The types of personal information we may collect include:

 Identity Data: Full name, title.

 Contact Data: Email address, billing address, shipping
address, telephone numbers.

 Transaction Data: Details about payments to and from
you, and other details of products you have purchased from
us. Note: We do not store full payment card details; these
are handled securely by our payment gateway providers.
 Profile Data: Your username and password (if you create
an account), purchases or orders made by you, your
interests, preferences, feedback, and survey responses.
 Marketing and Communications Data: Your preferences
in receiving marketing from us and your communication
preferences.

2.2. Non-Personal Information (Automatically Collected):
When you visit our website, we automatically collect certain
information about your device and Browse activity. This
information does not directly identify you. It includes:
 Device Information: IP address, web browser type,
operating system, device type.

 Usage Data: Pages viewed, products searched, referral
source, how you interact with the site (e.g., clicks,
scrolling), date and time stamps.

 Cookies and Tracking Technologies: Information
collected via cookies, web beacons, and similar
technologies (see Section 6).

3. How We Use Your Information (Purpose of Processing)
We use your personal information only for specific, explicit, and
legitimate purposes as outlined below:

 To Process and Fulfill Orders: To complete your
transactions, process payments, dispatch your orders, and
provide delivery notifications.

 To Manage Your Account: If you create an account, to
manage your registration, provide access to your order
history, and facilitate future purchases.

 To Communicate with You: To respond to your inquiries,
provide customer support, send important service
announcements (e.g., order updates, policy changes).

 For Marketing and Promotions: To send you newsletters,
promotional offers, and information about our products and
services (only if you have opted in to receive such
communications). You can unsubscribe at any time.

 To Improve Our Website and Services: To understand
how our website is used, troubleshoot problems, conduct
data analysis, research, and improve user experience,
product offerings, and marketing efforts.

 For Security and Fraud Prevention: To protect our
website, prevent fraudulent transactions, and ensure the
security of our systems and your data.

 To Comply with Legal Obligations: To meet our legal,
regulatory, and tax obligations, and to respond to lawful
requests from public authorities.

 For Internal Business Operations: For record-keeping,
auditing, and other general business administration
purposes.

4. Sharing and Disclosure of Your Information (Third
Parties)

We may share your personal information with selected third
parties to facilitate the services we provide, but always with
appropriate safeguards and in compliance with POPIA. We do
not sell your personal information.

 Shopify Inc.: Our online store is hosted on Shopify Inc.
They provide us with the e-commerce platform that allows
us to sell our products and services to you. Your data is
stored through Shopify’s data storage, databases, and the
general Shopify application. They store your data on a

secure server behind a firewall. Shopify's Privacy Policy
can be found at: https://www.shopify.com/legal/privacy.
 Payment Gateways: When you make a purchase, your
transaction data is processed by our payment gateway
providers (Payfast & Payflex). These providers adhere to
strict security standards to handle your payment
information securely. We only share transaction data
necessary for the payment process.

 Shipping and Delivery Partners: We share your name,
address, and contact details with courier companies to
deliver your orders.

 Service Providers: We may share data with trusted third-
party service providers who perform functions on our
behalf, such as email service providers for marketing
communications, analytics providers (e.g., Google
Analytics), or IT support. These providers are contractually
bound to protect your information and only use it for the
purposes for which it was disclosed.

 Legal Compliance and Protection: We may disclose your
information if required to do so by law or in response to
valid requests by public authorities (e.g., a court order,
government investigation), or to protect the rights,
property, or safety of Mood Fragrance SA, our customers,
or others.

 Business Transfers: In the event of a merger, acquisition,
or sale of all or a portion of our assets, your personal
information may be transferred as part of that transaction,
subject to applicable legal requirements.

5. Your Rights Under POPIA (Data Subject Participation)
As a data subject under POPIA, you have the following rights
regarding your personal information:

 The Right to Be Notified: You have the right to be
notified that your personal information is being collected
or that it has been accessed or acquired by an unauthorised
person.

 The Right of Access: You have the right to request access
to the personal information we hold about you. We will
provide you with a copy of your personal information,
subject to certain exceptions.

 The Right to Correction/Rectification: You have the right
to request the correction or deletion of inaccurate,
irrelevant, excessive, outdated, incomplete, misleading, or
unlawfully obtained personal information.
 The Right to Erasure/Deletion: You have the right to
request the destruction or deletion of your personal
information where it is no longer necessary for the
purposes for which it was collected, or where you have
withdrawn consent and there is no other legal basis for
processing.

 The Right to Object: You have the right to object to the
processing of your personal information on reasonable
grounds relating to your particular situation, including for
purposes of direct marketing.

 The Right to Lodge a Complaint: You have the right to
lodge a complaint with the Information Regulator of South
Africa if you believe your rights under POPIA have been
infringed.

 Information Regulator (South Africa):
 Website: https://www.justice.gov.za/inforeg/
 Email: complaints.IR@justice.gov.za
 Physical Address: JD House, 27 Stiemens Street,

Braamfontein, Johannesburg, 2001

 Postal Address: P.O Box 31533, Braamfontein,15

Johannesburg, 2017

 The Right to Withdraw Consent: Where we rely on your
consent to process your personal information, you have the
right to withdraw that consent at any time. This will not
affect the lawfulness of processing based on consent before
its withdrawal.

To exercise any of these rights, please contact us using the
details provided in Section 12.

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to
enhance your Browse experience, analyze site traffic, and for
marketing purposes.

 What are Cookies? Cookies are small text files placed on
your device by websites that you visit. They are widely
used to make websites work more efficiently, as well as to
provide information to the site owners.

 How We Use Them:

 Strictly Necessary Cookies: Essential for the operation of
our website (e.g., enabling you to add items to your
shopping cart and checkout securely).

 Performance/Analytics Cookies: Help us understand how
visitors interact with our website by collecting information
anonymously. This helps us improve our website's
functionality.

 Functionality Cookies: Allow the website to remember
choices you make (e.g., your username, language, or
region) and provide enhanced, more personal features.
 Targeting/Advertising Cookies: Used to deliver
advertisements more relevant to you and your interests.
They are also used to limit the number of times you see an
advertisement as well as help measure the effectiveness of
the advertising campaigns.

 Your Choices: Most web browsers automatically accept
cookies, but you can usually modify your browser setting
to decline cookies or to notify you when a cookie is being
placed. Please note that if you disable cookies, some
features of our website may not function properly.

7. Data Security

We are committed to ensuring the security of your personal
information. We implement appropriate technical and
organisational measures to protect your personal information

against accidental or unlawful destruction, loss, alteration,
unauthorised disclosure, or access. These measures include:
 Using secure servers and encryption (SSL technology) for
data transmission.

 Implementing access controls and authentication
mechanisms.

 Regularly reviewing our security practices.
 However, no method of transmission over the Internet or
electronic storage is 100% secure. While we strive to
protect your personal information, we cannot guarantee its
absolute security.

8. Data Retention

We will retain your personal information only for as long as
necessary to fulfil the purposes for which it was collected,
including for the purposes of satisfying any legal, accounting, or
reporting requirements.

To determine the appropriate retention period for personal data,
we consider the amount, nature, and sensitivity of the personal
data, the potential risk of harm from unauthorised use or
disclosure of your personal data, the purposes for which we
process your personal data, and whether we can achieve those
purposes through other means, and the applicable legal
requirements.

9. International Data Transfers

As Mood Fragrance SA operates on the Shopify platform, which
has servers and operations globally (including Canada and the
USA), your personal information may be stored and processed
outside of South Africa.

When your personal information is transferred outside of South
Africa, we ensure that appropriate safeguards are in place to
provide a level of protection equivalent to that required by
POPIA. This may include reliance on standard contractual
clauses, or transferring data to countries deemed to have
adequate data protection laws by the South African Information
Regulator.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children
under 18. If we become aware that we have inadvertently
collected personal information from a child under, we will take
steps to delete that information as quickly as possible. If you
believe a child under 18 has provided us with personal
information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect
changes in our practices, legal requirements, or new
technologies. We will notify you of any significant changes by
posting the updated policy on our website with a revised "Last
Updated" date. We encourage you to review this Privacy Policy
periodically.

12. Contact Us

If you have any questions about this Privacy Policy, our data
practices, or if you wish to exercise your POPIA rights, please
contact us:

Contact Person: Leanne Gordon-Myers 
Email: info@moodsa.co.za
Website: https://moodsa.co.za/
Telephone: (+27) 83 309 2587